At Paulate Specialist Hospital, we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book an appointment, submit a form, or use our healthcare services.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information such as:
Personal Information
Full name
Date of birth
Phone number
Email address
Residential or contact address
Emergency contact information
Healthcare Information
When you use our healthcare services, we may collect information relevant to providing your care, including medical history, symptoms, diagnoses, test results, treatment information, prescriptions, and other health records.
Website and Technical Information
When you use our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device information
Pages visited
Website usage information
Date and time of access
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Provide healthcare services
Process and manage appointments
Respond to enquiries
Maintain patient records
Communicate with you about your care
Process payments where applicable
Provide laboratory, diagnostic, pharmacy, and other healthcare services
Improve our services and website
Manage corporate, HMO, or other healthcare arrangements
Meet legal, regulatory, and professional obligations
Protect the safety and security of our patients, staff, and systems
We only process personal information for appropriate and legitimate purposes and in accordance with applicable data-protection requirements.
3. HEALTHCARE INFORMATION AND CONFIDENTIALITY
Your health information is treated as confidential.
Access to patient information is restricted to authorised personnel and other persons who have a legitimate reason to access it, subject to applicable law and professional obligations.
Where healthcare information needs to be shared with another healthcare provider, laboratory, insurer, HMO, corporate partner, or other authorised party, we take appropriate steps to ensure that the information is handled appropriately.
4. HOW WE SHARE INFORMATION
We do not sell your personal information.
Where necessary, we may share relevant information with:
Healthcare professionals involved in your care
Laboratories and diagnostic service providers
Pharmacies or other healthcare service providers
HMOs and authorised healthcare partners
Corporate organisations where applicable to an agreed healthcare arrangement
Service providers supporting our website or IT systems
Government, regulatory, or law-enforcement authorities where legally required
We only share information that is reasonably necessary for the relevant purpose, subject to applicable legal and professional requirements.
5. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Access to information is limited to authorised individuals who require it for legitimate purposes.
However, no website or electronic system can be guaranteed to be completely secure.
6. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including healthcare delivery, record-keeping, legal, regulatory, accounting, and other legitimate requirements.
The applicable retention period may vary depending on the type of information and the circumstances.
7. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and enhance your browsing experience.
You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functionality.
8. YOUR DATA PROTECTION RIGHTS
Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Object to certain processing
Request restriction of certain processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint concerning the processing of your personal data
Some rights may be subject to legal, medical, regulatory, or other applicable limitations.
9. THIRD-PARTY SERVICES
Our website may use third-party services for functions such as:
Appointment scheduling
Payment processing
Website hosting
Analytics
Communication
Email services
Other website functionality
These third parties may process information on our behalf or as independent service providers. We expect appropriate safeguards to be applied to personal information handled through such services.
10. CHILDREN’S INFORMATION
Because we provide paediatric and other healthcare services to children, we may process information relating to minors as necessary to provide healthcare and meet applicable legal and professional requirements.
Where required, information may be provided or managed by a parent, guardian, or other legally authorised person.
We take particular care when handling children’s personal information.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-protection practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
12. CONTACT US ABOUT YOUR PRIVACY
If you have questions about this Privacy Policy, would like to exercise an applicable data-protection right, or have concerns about how your personal information is handled, please contact us.
Paulate Specialist Hospital
Address:
23 Peak Thomas Crescent, AIT Road, Alagbado, Lagos 102213, Nigeria
Phone:
08160970641
Email:
paulatehospital@yahoo.com
YOUR PRIVACY MATTERS
We are committed to handling your personal information with confidentiality, care, and respect while providing the healthcare services you need.
Paulate Specialist Hospital
…where Medicine, Specialist Care and God Dwells.
Last Updated: August 2026